Privacy Policy

Tratto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose personal information when you use our website, mobile services, or interact with us through email, social media, and other communication channels (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect We collect the following types of personal data:

Identifiers: Name, email address, phone number, postal address, IP address, and similar information.
Demographic Information: Age, gender, language preferences.
Reservation Details: Arrival/departure dates, room preferences, special requests.
Payment Information: Credit card or payment account details (processed securely through third-party services).
Usage Data: Browser type, device information, operating system, access times, pages viewed, referring URLs.
Cookies and Tracking Technologies: Cookies, web beacons, embedded scripts, reCAPTCHA (Google), and similar tools.
Preferences and Interests: Preferences shared during stays or through forms (e.g., amenities, food, activities).
Security & Surveillance: Camera footage in public areas and other safety-related recordings.

2. How We Use Your Information Your information is used for the following purposes:

To provide, manage, and improve our Services
To personalize content and offers
To manage your reservations and account
To communicate with you (emails, SMS, calls)
For marketing and promotional communications (with opt-out rights)
For analytics, system monitoring, and fraud prevention
To comply with legal obligations and respond to lawful requests

3. Sharing Your Information We may share your personal data with:

Service Providers: Payment processors, analytics providers, hosting services, and marketing platforms
Business Partners & Affiliates: Spa, restaurant, concierge, and amenity partners within the resort
Owners & Operators: For operational and service optimization
Legal & Regulatory Authorities: When required by law
Acquirers: In case of mergers, asset sales, or other business transfers
Promotions & Sweepstakes Partners: For contests or special campaigns

We do not sell your personal information. We may use aggregated or anonymized data for reporting and business analysis.

4. Use of Cookies and Tracking Technologies We use cookies and third-party tools to analyze traffic, personalize content, and serve targeted ads.

Types of cookies:

Essential Cookies: For authentication and core functionality
Functionality Cookies: Remember preferences like language and login info
Performance Cookies: Analyze website performance and usage
Advertising Cookies: Show relevant ads across other websites (Google, Meta, AdRoll, etc.)

To opt out of personalized ads, visit:

Analytics and Website Tracking Technologies

We use third-party analytics, advertising, and similar technologies to understand how visitors interact with our Website, improve Website functionality, analyze trends, measure the effectiveness of our content and marketing efforts, and provide advertising that may be more relevant to your interests.

These third-party providers may use cookies, analytics tags, web beacons, pixels, and similar technologies to collect information about your use of the Website. Information collected may include your IP address, browser type, device information, operating system, pages visited, links clicked, referring and exit pages, date and time stamps, session activity, and other information regarding your interactions with the Website.

The information collected through these technologies may be processed by us and our third-party analytics and advertising providers in accordance with their respective privacy practices, which may include-cross-context behavioral advertising.

For example, we use Google Analytics and Google Ads, which use cookies and similar technologies to collect information about your interactions with our Website. You can learn more about Google's privacy practices by visiting https://policies.google.com/privacy. You can manage your advertising preferences through Google's Ads Settings at https://adssettings.google.com and can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Most web browsers allow you to manage cookies through their settings preferences. Please note, however, that disabling certain cookies or tracking technologies may affect the functionality of the Website.

5. State and International Privacy Rights Residents of California, Virginia, Colorado, Connecticut, Nevada, Oregon, Texas, and Montana may exercise rights under applicable state laws, including:

Right to know what personal data we collect
Right to access, correct, or delete your data
Right to opt out of data sharing or targeted advertising
Right to non-discrimination when exercising rights

EU/EEA residents are protected under the GDPR and may request:

Access to data
Correction or erasure
Data portability
Restriction or objection to processing
Withdrawal of consent

Requests may be submitted to: hello@tratto-sf.com

6. Data Retention and Security We retain personal data only as long as necessary for business or legal purposes. We implement industry-standard safeguards to protect your data. However, no method is 100% secure.

7. Children’s Privacy Our Services are not intended for children under 13. We do not knowingly collect data from children without parental consent.

8. International Transfers We may transfer and store your information in the United States or other jurisdictions where privacy laws may differ. By using our Services, you consent to such transfers.

9. Third-Party Sites Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies directly.

10. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated revision date. Material changes will be communicated through prominent notices.

Contact Us For questions or privacy requests: Email: hello@tratto-sf.com Website: https://www.tratto-sf.com